Shipping Information

At Theiodora, we are proud to offer FREE shipping on all orders worldwide. Our goal is to make your shopping experience as seamless and worry-free as possible.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.

During busy periods such as holidays or promotional events, processing times may extend up to 7 business days. We appreciate your patience during these times.

Estimated Shipping Times

Delivery times vary depending on your location and local postal services. Below are general estimates based on regions:

United States: 5–10 business days
Canada: 7–14 business days
United Kingdom: 7–14 business days
Australia: 10–20 business days
Rest of the World: 15–30 business days

Please note that during peak seasons or due to customs processing, some deliveries may take longer than the estimated timeframe.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure that shipping details are complete and accurate at the time of checkout. Inaccurate or incomplete information may cause delays or order cancellations.

If our system detects a potential address issue, our support team will contact you via email within 3 business days to verify your details. If we do not receive a response within that timeframe, your order may be cancelled.

If you realize an error in your shipping address, please email theiodora.contact@gmail.com within 24 hours of placing your order. We’ll do our best to correct it, but changes cannot be guaranteed once processing begins.

Delayed Delivery

At Theiodora, we understand that timely delivery is important to you. While we strive to ship all orders promptly, occasional delays may occur due to factors beyond our control — such as:

• Courier or postal delays
  

• Severe weather or natural disasters
  

• Customs inspections or international border controls
  

• Payment verification or stock availability
  
  

In such cases, we will work closely with our courier partners to ensure your order arrives as soon as possible. Please note that Theiodora is not liable for delays caused by external factors, but we will always keep you informed and assist where we can.

Lost or Stolen Packages

We understand how frustrating it can be to experience a lost or stolen package. Once an order has been shipped and is in the hands of our courier partners, it is outside of our direct control.

If your package appears lost or stolen, please contact us at theiodora.contact@gmail.com  We’ll assist you by:

• Helping you contact the courier service to file a claim
  

• Following up with the courier to investigate the issue
  

• Providing any updates or next steps
  
  

While Theiodora is not responsible for lost or stolen packages and such incidents are not covered under our refund policy, we’ll do everything we can to help you resolve the situation. In certain cases, we may offer a replacement at our discretion.

If the courier confirms your package as lost, we recommend filing a police report to support your claim.

Shipping Policy Changes

Theiodora reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version before making a purchase.

By purchasing and continuing to use Theiodora products, you acknowledge and accept the terms outlined in this Shipping Policy, including any future modifications.

We encourage all customers to review this page periodically to stay informed about updates that may affect their orders. If you have any questions or concerns, please contact us at theiodora.contact@gmail.com — we’re always happy to help.